At Henney Bear, we pride ourselves on our quality and our customer service. We want you to enjoy your shopping experience and be excited about your purchases. If you are unhappy with anything you have bought from our website/store, we will gladly exchange* it for something else or give you a Credit Note with a validity of 60 days. The Credit Note can be used against any item worth of the same value or higher by settling the differential amount in case of purchase of the article of a higher amount.

All our products can be exchanged within 30 days from the date of purchase*.

*Exchanged products will not carry renewed/revised 30days of exchange period. Warranty period of 1 Year will always be counted from the date of the Previous/First billing.

*Products sold on sale/discounted price will not be eligible for Return/Exchange, however, Warranty terms remain unchanged.

*THIS EXCHANGE POLICY DOES NOT APPLY TO GOODS THAT HAVE BEEN WORN OR USED, DAMAGED AFTER DELIVERY, OR IF ANY ATTEMPT HAS BEEN MADE TO ALTER THE PRODUCT.

* IN CASE OF A USED PRODUCT, FAULT/FAULTY PART/S WILL BE REPAIRED FREE OF COST WITHIN THE APPLICABLE WARRANTY PERIOD.

* WE DO NOT REPLACE PRODUCT/S IN ANY CASE OR UNDER ANY CIRCUMSTANCES.

* WE DO NOT ISSUE REFUNDS IN ANY CASE OR UNDER ANY CIRCUMSTANCES. A CREDIT NOTE WITH A VALIDITY OF 60 DAYS WILL BE ISSUED INSTEAD.

Alterations are not covered under warranty, all alterations are chargeable. All products must be returned in their original condition with the original price label attached. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. The buyer assumes any risk of lost, theft or damaged goods during transit, therefore we advise you take out shipment registration of insurance with your postal carrier. Henney Bear will not be responsible for parcels lost or damaged in transit if you choose not to insure. In case of articles repaired under case of manufacturing defect/s within warranty, Henney Bear will bear shipping cost (sending to the Buyer’s location/address) post repairing of article. For out of warranty products, all shipping charges ( Pre and Post) on top of the repairing cost, shall be paid by the customer.

For repairs, kindle return the goods to:

C-38, C/O, TRADE HUB, Nangal Dewat, Vasant Kunj, New Delhi-110070

Articles for repair are usually sent back to the factory which produced them to ensure the highest standards are maintained. As these factories are overseas, the process can take up to 8 weeks until we receive the repaired articles back.

RETURNS/EXCHANGE/WARRANTY SERVICES for product/s purchased online:

E-mail us on support@henneybear.in or WhatsApp on +91-8298294444 to get seamless/hassle-free customer service.

For products purchased online, direct RETURNS/EXCHANGE/WARRANTY SERVICES are not available at Stores at this moment. We sincerely apologies for the inconvenience.